Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality /
Heil, Gary,
Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality / Gary Heil, Tom Parker, Rick Tate. - New York : Van Nostrand Reinhold, c1995. - xviii, 290 p. ;
0442018525
Leadership.
Organizational change.
Consumer satisfaction.
HD57.7 / .H4 1995
Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality / Gary Heil, Tom Parker, Rick Tate. - New York : Van Nostrand Reinhold, c1995. - xviii, 290 p. ;
0442018525
Leadership.
Organizational change.
Consumer satisfaction.
HD57.7 / .H4 1995