Assessing Service Quality / (Record no. 26572)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00559nam a22001697a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 251204b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0838934897 |
| 100 ## - MAIN ENTRY--AUTHOR | |
| Author | Hernon Peter |
| 245 ## - TITLE STATEMENT | |
| Title | Assessing Service Quality / |
| Remainder of title | satisfying the expectation of library customers |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | U S A |
| Name of publisher | American Library Association |
| Date of publication | 1998 |
| 300 ## - COLLATION | |
| Pagination | xvii , 243p :ill |
| 650 ## - TRACINGS | |
| Main Subject | Libraries and readers - Evaluation |
| Subdivision (1st) | Libraries and reader - United States - Evaluation |
| 700 ## - ADDITIONAL AUTHOR | |
| Additional Author | Altman Ellen |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Books |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | Z 711 . H4 1998 |
| Source of classification or shelving scheme | Not for loan | Permanent location | Current location | Date acquired | Full call number | Barcode. | Koha item type |
|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Main LIbrary | Main LIbrary | 12/04/2025 | Z 711 . H4 1998 | 2025-20325275 | Books |