Service failure : (Record no. 9997)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00627cam a2200193 a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120604s2013 nyu 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780814431993 |
| 100 1# - MAIN ENTRY--AUTHOR | |
| Author | Toister, Jeff. |
| 245 10 - TITLE STATEMENT | |
| Title | Service failure : |
| Remainder of title | the real reasons employees struggle with customer service and what you can do about it / |
| Statement of responsibility, etc | Jeff Toister. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New York : |
| Name of publisher | American Management Association, |
| Date of publication | 2013. |
| 300 ## - COLLATION | |
| Pagination | v, 202 p. ; |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 650 #0 - TRACINGS | |
| Main Subject | Customer services. |
| 650 #0 - TRACINGS | |
| Main Subject | Customer relations. |
| 650 #0 - TRACINGS | |
| Main Subject | Employees |
| Subdivision (2nd) | Training of. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Books |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5.T65 2013 |
| Source of classification or shelving scheme | Not for loan | Permanent location | Current location | Date acquired | Full call number | Barcode. | Koha item type |
|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Main LIbrary | Main LIbrary | 04/16/2025 | HF5415.5.T65 2013 | 2025-212924 | Books |