Dinkin, Steven. <br/><br/>
The exchange :  a bold and proven approach to resolving workplace conflict / 
Steven Dinkin, Barbara Filner, Lisa Maxwell. 
 - New York :  CRC Press,  c2011. 
 - xiv, 123 p. ; 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781439852989 (pbk. : acidfree paper) 1439852987 (pbk. : acidfree paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Personnel management.<br/>Interpersonal conflict--Prevention.<br/>Conflict management--Case studies.<br/>Personnel management--Case studies.<br/>Interpersonal conflict--Prevention--Case studies.
<br/><br/><label>LC Class. No.: </label>HD42  / .D56 2011