TY  - BOOK
AU  - Smith,Ian
TI  - Meeting customer needs
SN  - 0750606681
AV  - HF5415.S634 1994 
PY  - 1994///
CY  - Oxford, Corby, Northants
PB  - Butterworth/Heinemann
KW  - Marketing
KW  - Customer services
ER  -