TY  - BOOK
AU  - Zooy, B. (ed)
AU  - Parl, G. (ed)
AU  - VanDierdon, U. (ed)
TI  - Service Management: An Integrated approach 
SN  - 9780273673538
AV  - H669.S5 1998 
PY  - 1998///
CY  - Harlow
PB  - Pearson Education.
KW  - Business Consultants
KW  - Business -- Data processing
ER  -