TY  - BOOK
AU  - Schonberger, R.J./ Knod, E. M.
TI  - Operations Management: customer focuced principles
SN  - 0256194068
AV  - TS155.5 3244 1997 
PY  - 1997///
CY  - Boston
PB  - Mcgraw-Hill
KW  - Production-- Management
ER  -