00366nam a22001217a 450000500170000000800410001702000180005805000220007610000170009824500520011526000570016730000200022420260318134625.0260318b        |||||||| |||| 00| 0 eng d  a9788183568777  aHF5415.55.V4 2011  aVetrivel, T.  aCustomer Relationship Management /cT. Vetrivel  aNew DelhibDiscovery Publishing House PVT. Ltdc2011  a232p, ill;bHbk