Evenson Renee <br/><br/>
Powerful phrases for effective customer service / 
by Renee Evenson 
 - New York  Amacom  2012 
 - x,294p.  Pbk 
<br/><br/><label>ISBN: </label>9780814420324 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer services -Terminology<br/>Customer relations<br/>Business communication
<br/><br/><label>LC Class. No.: </label>HF5415.5.E8 2012