TY  - BOOK
AU  - Evenson Renee
TI  - Powerful phrases for effective customer service
SN  - 9780814420324
AV  - HF5415.5.E8 2012 
PY  - 2012///
CY  - New York
PB  - Amacom
KW  - Customer services
KW  - Customer services -Terminology
KW  - Customer relations
KW  - Business communication
ER  -