Olsen D. Michael, Teare Richard and Gummesson Evert <br/><br/>
Service quality in hospitality organizations 
Michael D. Olsen, Richard Teare and Evert Gummesson 
 - London  Cassell  1996 
 - xii, p.316.:ill.  Pbk 
<br/><br/><label>ISBN: </label>0304327867 
<br/><br/><label>LC Class. No.: </label>HD 9980. S47  / 1996