Schonberger, R. J. <br/><br/>
Operations management:/  Customer - focused principles/ 

 - 6th 
 - Boston  Mc Graw Hill  1997 
 - xii, 723p: ill.  Hbk 
<br/><br/><label>ISBN: </label>0256194068 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production  management
<br/><br/><label>LC Class. No.: </label>TS 155 .S3 1997