TY  - BOOK
AU  - Schonberger, R. J.
AU  - Knod, E.M.
TI  - Operations management:: Customer - focused principles
SN  - 0256194068
AV  - TS 155 .S3 1997 
PY  - 1997///
CY  - Boston
PB  - Mc Graw Hill
KW  - Production  management
ER  -