Heil, Gary, <br/><br/>
Leadership and the customer revolution :  the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality / 
Gary Heil, Tom Parker, Rick Tate. 
 - New York :  Van Nostrand Reinhold,  c1995. 
 - xviii, 290 p. ; 
<br/><br/><label>ISBN: </label>0442018525 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership.<br/>Organizational change.<br/>Consumer satisfaction.
<br/><br/><label>LC Class. No.: </label>HD57.7  / .H4 1995