Anderson, K. etal <br/><br/>
Delivering knock your socks off service  
Kristin Anderson, Ron Zemke. etal 
 - New York, N.Y  Amacom,  1991. 
 - vii, 136 p. :ill  Pbk 
<br/><br/><label>ISBN: </label>0814477771 : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5.A53 1991