| 000 | 00490nam a2200157 4500 | ||
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| 005 | 20260324111932.0 | ||
| 008 | 260324b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9780273740483 | ||
| 050 | _aHD9980.5.J6 2012 | ||
| 100 | _ajohnston robert and clark graham | ||
| 245 |
_aservice operations management _bimproving service delivery _crobert johnston and graham clark |
||
| 250 | _a4th | ||
| 260 |
_alondon _bpearson education limited _c2012 |
||
| 300 |
_axxii, 462, ill. _bpbk. |
||
| 942 | _cBK | ||
| 999 |
_c29238 _d29238 |
||