000			00627cam a2200193 a 4500
005			20250416122819.0
008			120604s2013 nyu 001 0 eng
020			_a9780814431993
050	0	0	_aHF5415.5.T65 2013
100	1		_aToister, Jeff.
245	1	0	_aService failure : _bthe real reasons employees struggle with customer service and what you can do about it / _cJeff Toister.
260			_aNew York : _bAmerican Management Association, _c2013.
300			_av, 202 p. ;
500			_aIncludes index.
650		0	_aCustomer services.
650		0	_aCustomer relations.
650		0	_aEmployees _xTraining of.
942			_cBK
999			_c9997 _d9997