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Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister.
Material type:
TextPublication details: New York : American Management Association, 2013.Description: v, 202 pISBN: - 9780814431993
- HF5415.5.T65 2013
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Main LIbrary | HF5415.5.T65 2013 (Browse shelf(Opens below)) | Available | 2025-212924 |
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No cover image available No cover image available | No cover image available No cover image available | ||
| HF 5415 . 2 . W4 1988 Marketing research | HF 5415 .332 .A3 2010 The aging consumer: perspectives from psychology and economics. | HF5415.5.A5 1991 Delivering knock your socks off service | HF5415.5.T65 2013 Service failure : the real reasons employees struggle with customer service and what you can do about it / | HF5415.6.J6 1977 Instructor's manual for contemporary physical distribution / | HF5415.7.C4 2011 Logistics management. | HF5417.6.D4 1996 From plan to market Patterns of transition |
Includes index.
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