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Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister.
Material type:
TextPublication details: New York : American Management Association, 2013.Description: v, 202 pISBN: - 9780814431993
- HF5415.5.T65 2013
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Main LIbrary | HF5415.5.T65 2013 (Browse shelf(Opens below)) | Available | 2025-212924 | |
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Books
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Main LIbrary | HF5415.5.T65 2013 (Browse shelf(Opens below)) | Available | 2026-213680 |
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| HF5415.5.H6 Bankers, hug your customers: a guide to delight customers, employees, and colleagues / | HF5415.5.N3 Why the poor pay more / | HF5415.5.T65 2013 Service failure : the real reasons employees struggle with customer service and what you can do about it / | HF5415.5.T65 2013 Service failure : the real reasons employees struggle with customer service and what you can do about it / | HF5415.55.V4 2011 Customer Relationship Management / | HF5415.55.V4 2011 Customer Relationship Management / | HF5415.55.V4 2011 Customer Relationship Management / |
Includes index.
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