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Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister.

By: Material type: TextPublication details: New York : American Management Association, 2013.Description: v, 202 pISBN:
  • 9780814431993
Subject(s): LOC classification:
  • HF5415.5.T65 2013
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Item type Current library Call number Status Barcode
Books Main LIbrary HF5415.5.T65 2013 (Browse shelf(Opens below)) Available 2025-212924

Includes index.

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