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Results of search for 'su:"Customer services."'
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Authors
Anderson, K. etal
Lucas, Robert W.
Smith, Ian
Toister, Jeff
Zemke, Ron
Holding libraries
Main LIbrary
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Books
Series
Institute of Managem...
Topics
Customer relations
Customer services
Employees
Marketing
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1.
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Customer service : building successful skills for the twenty-first century /
Robert W. Lucas.
by
Lucas, Robert W
Edition:
3rd ed.
Material type:
Text
; Format:
print
; Literary form:
Not fiction
Publication details:
Boston :
McGraw-Hill,
c2005
Online resources:
Click here to access online
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Availability:
Items available for loan:
Main LIbrary
(2).
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2.
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Delivering knock your socks off service
Kristin Anderson, Ron Zemke. etal
by
Anderson, K. etal
Zemke, Ron
Material type:
Text
; Format:
print
; Literary form:
Not fiction
Publication details:
New York, N.Y
Amacom,
1991
Availability:
Items available for loan:
Main LIbrary
(2)
Call number:
HF5415.5.A5 1991, ..
.
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3.
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Service failure : the real reasons employees struggle with customer service and what you can do about it /
Jeff Toister.
by
Toister, Jeff
Material type:
Text
; Format:
print
; Literary form:
Not fiction
Publication details:
New York :
American Management Association,
2013
Availability:
Items available for loan:
Main LIbrary
(1)
Call number:
HF5415.5.T65 2013
.
Found in Open Library:
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4.
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Meeting customer needs /
Ian Smith.
by
Smith, Ian
Series:
Institute of Management series
Material type:
Text
; Format:
print
; Literary form:
Not fiction
Publication details:
Oxford ; Corby, Northants :
Butterworth/Heinemann ;
1994
Availability:
Items available for loan:
Main LIbrary
(1)
Call number:
HF5415.S634 1994
.
Found in Open Library:
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